Legal
Cancellation And Refund Policy
This policy explains how cancellations, revisions, and refunds are handled for 99 Anna Data service projects.
1. No Website Payments
No payment is collected directly on 99AnnaData.site. A quote request or email inquiry does not create a paid order.
2. Written Project Terms Control
For any paid project, the confirmed written scope should state the work, deliverables, timeline, price, payment schedule, review period, revision limit, and cancellation terms. If project-specific written terms conflict with this general policy, the project-specific written terms control.
Written project terms may be confirmed through a signed agreement, email confirmation, invoice, purchase order, proposal, or another written record accepted by both sides.
3. Cancellation Before Work Starts
If a project is cancelled before work begins, any refund depends on the agreed payment terms and whether setup, review, sample preparation, or administrative work has already been completed.
If no work, setup, review, scheduling, third-party cost, or administrative preparation has started, cancellation is usually easier to process. If preparatory work has begun, a reasonable portion may be retained.
4. Cancellation After Work Starts
If a project is cancelled after work starts, charges may apply for completed work, partially completed work, setup, file review, project management, urgent scheduling, and third-party costs already incurred.
For milestone projects, completed milestones may be billed even if later milestones are cancelled. For hourly or volume-based projects, billing may be based on work completed up to the cancellation date.
5. Revisions
Corrections within the confirmed scope should be requested during the agreed review period. Revisions caused by changed instructions, new files, expanded volume, different formats, or missing client information may be treated as additional work.
Examples of in-scope corrections
- Fixing entries that do not match the confirmed source and instructions.
- Correcting formatting issues covered by the written scope.
- Updating fields that were missed despite being part of the agreed output.
Examples of out-of-scope changes
- Adding new files, new fields, or new categories after work begins.
- Changing the required output format after delivery.
- Requesting research, judgment calls, enrichment, or validation that was not in scope.
- Reworking output because the source data or instructions changed.
6. Refund Review
Refund requests should explain the project name, payment date, reason for the request, and specific issue with the delivered work. We may review the scope, instructions, delivered files, revision history, and communication record before deciding the outcome.
A refund review may result in a correction, partial refund, project credit, no refund, or another practical resolution depending on the facts, scope, payment terms, and applicable law.
7. Non-Refundable Items
Unless otherwise agreed or required by law, completed work, approved samples, urgent scheduling fees, third-party costs, custom setup, and work delayed by missing client input may be non-refundable.
8. Client Delays And Abandoned Projects
If a project is delayed because files, approvals, feedback, payment, or clarification are missing, the delivery timeline may change. If the client does not respond for an extended period, the project may be paused or closed according to the written project terms.
9. Chargebacks And Payment Disputes
If a payment dispute or chargeback is raised, we may pause active work while the issue is reviewed. Clients should contact us first with project details so we can review the concern and try to resolve it directly.
10. Processing Time
If a refund is approved, timing depends on the original payment method, bank, payment provider, and any applicable processing rules.
11. Contact
Cancellation, revision, and refund questions can be sent to hello@99annadata.site, by phone at +91 85556 30935, or by post to C-102, Vineet Estate, Main Road, Shanker Nagar, Raipur, Chhattisgarh 492007, India.